Return orders are automatically registered in the Everflow system for Shopify and WooCommerce users if auto refunds are enabled.
Note: We don’t charge commission on orders that have been returned if the return amount is more than 50% of the original sales value.
To help you verify the accuracy of reports, we send monthly reminders to all brands to double-check reports and flag any discrepancies before the 1st of the month.
We bill commission on sales with a one-month delay, so you’ll always have a minimum of 30 days to register returns on your end.
For example: On the 31st of March, we record returns on orders made in February and then add the calculated commission on sales to your April invoice.
It is not possible to extend the return period.
We are unable to exclude returns from the calculated commission if they are registered after the above-defined window.
More on how to match orders recorded in our reports with the orders in your store here.