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I’m having issues accessing my reports

Using the Platform

I’m having issues accessing my reports

Last updated on 27 May, 2026

If you’re trying to access your reports and a blank page appears instead, re-try accessing the system without using any ad blockers. You can also try by clearing your cache and cookies, or by using a different browser.

If the above does not work:

If none of the above works, please report your EF request ID to your account manager or to [email protected] to investigate further:

(1) Right click on your browser - click inspect

(2) Navigate to Network tab

(3) Search for the errored call (refresh the page if you do not see this)

(4) Click and look for X-Eflow-Request-Id on the right side of the screen.

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